Frequently Asked Questions
Everything you need to know about bringing our Southern flavors home.
How do you ensure the freshness of your food during shipping?
We use specialized insulated packaging and cold packs for all perishable items to ensure they arrive at your door in peak condition. All orders are shipped via expedited services to minimize time in transit.
When will my order be shipped?
Orders are typically processed within 1-2 business days. To avoid weekend delays for perishable goods, we generally ship Monday through Wednesday.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrived damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you offer gluten-free or allergen-friendly options?
We strive to provide variety, including several gluten-free pantry staples. Please check the specific ingredient labels and allergen warnings listed on each product page before purchasing.
How should I store my Loveless Cafe preserves and sauces after opening?
All preserves, fruit spreads, and sauces should be refrigerated immediately after opening to maintain their quality and flavor.
Do you ship internationally?
Currently, we only ship within the United States and to select U.S. territories to ensure the quality and safety of our food products during transit.